Exchange & Return Policy

At Kylor, we are committed to delivering premium quality jewelry that you’ll love. However, if something isn’t right, we’re here to help.

Exchange Policy

We offer a 3-day easy exchange policy from the date of delivery.

To be eligible for exchange:

  • Product must be unused and in original condition
  • Must include original packaging
  • Exchange request must be raised within 3 days of delivery

Non-Exchangeable Items

The following items are not eligible:

  • Used or damaged products (after delivery)
  • Items without original packaging
  • Products purchased during special sale / clearance offers

Damaged or Wrong Product

If you receive:

  • A damaged item
  • Wrong product

Please contact us within 24 hours of delivery with:

  • Order ID
  • Clear unboxing video / photos

We will provide a free replacement.

Refund Policy

  • We do not offer direct refunds
  • Only exchange or store credit is provided

Return Shipping

  • Return shipping charges are to be borne by the customer
  • In case of damaged/wrong product, we will cover the shipping cost

How to Request an Exchange

You can request an exchange by contacting us:

Our team will guide you through the process.

Processing Time

  • Exchange processing: 2–4 working days after product pickup
  • Store credit (if applicable): Issued within 24–48 hours
  • Once the exchange is dispatched, it is expected to be delivered within 4-7 business days.

Business Details

Brand Name: Kylor
Trade Name: Crowdstage
Address: Plot No-117, Bajrangdas Row House, Valak Patiya, Valak, Surat, Gujarat – 395008