FAQs
Orders & Products
What kind of jewelry does Kylor offer?
We offer a wide range of premium imitation jewelry, including chokers, earrings, necklaces, and traditional designs perfect for daily wear, weddings, and festive occasions.
Is Kylor jewelry suitable for daily wear?
Yes, our jewelry is designed to be durable, lightweight, and comfortable for both daily and occasional wear.
Will the product look exactly like the images?
Yes, we try to maintain 100% accurate product images, but slight variations may occur due to lighting and screen differences.
What payment methods are accepted?
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Payments & Pricing
What payment methods do you accept?
We accept:
- UPI
- Debit/Credit Cards
- Net Banking
- Cash on Delivery (COD) (if available)
Is Cash on Delivery (COD) available?
Yes, COD is available on selected orders. However, availability may vary based on location.
Are there any hidden charges?
No, all prices shown are final. You only pay what you see at checkout.
Shipping & Delivery
How long does delivery take?
Orders are usually delivered within 4–7 working days across India.
Do you ship all over India?
Yes, we provide PAN India shipping.
How can I track my order?
Once your order is shipped, you will receive a tracking link via SMS/WhatsApp/email.
Exchange & Returns
What is your return/exchange policy?
We offer a 3-day exchange policy from the date of delivery.
Do you offer refunds?
We currently offer exchange or store credit only. Direct refunds are not available.
What if I receive a damaged or wrong product?
If you receive a damaged or incorrect item:
- Contact us within 24 hours
- Share an unboxing video or clear images
We will provide a free replacement.
Who pays for return shipping?
- For normal exchanges: Customer pays
- For damaged/wrong items: We cover the cost
Order Issues
Can I cancel my order?
Yes, you can cancel your order before it is shipped. Once shipped, cancellation is not possible.
I entered the wrong address. What should I do?
Contact us immediately. We will try to update it before dispatch.
Support & Contact
How can I contact Kylor?
You can reach us anytime:
- 📧 Email: kylorlifestyle@gmail.com
- 📞 Phone/WhatsApp: +91 95587 52587
What are your support hours?
Our support team is available from 10 AM to 7 PM (Monday to Saturday).
Trust & Quality
Why should I trust Kylor?
- 100,000+ successful orders (via marketplaces)
- Premium quality products
- Affordable pricing
- Dedicated customer support
Do you offer bulk or wholesale orders?
Yes, for bulk inquiries, please contact us via WhatsApp or email.
Offers & Discounts
What offers are currently available on Kylor?
We offer exciting deals for our customers:
- 🔥 Up to 50% OFF on selected products
- 💎 Buy Any 3 Products for ₹1599 (Limited Time Offer)
How does the “Buy Any 3 for ₹1599” offer work?
- You can select any 3 products from the eligible collection
- Add them to your cart
- The offer price (₹1599) will be automatically applied at checkout
Can I choose any products for this offer?
The offer is valid only on selected products included in the offer collection. Make sure the items are part of the offer before adding to cart.
Can I choose any products for this offer?
The offer is valid only on selected products included in the offer collection. Make sure the items are part of the offer before adding to cart.
Can I combine this offer with other discounts or coupon codes?
No, this offer cannot be combined with other discounts or coupon codes.
Is Cash on Delivery (COD) available for this offer?
Yes, COD is available for eligible locations. However, availability may vary.
Is Cash on Delivery (COD) available for this offer?
Yes, COD is available for eligible locations. However, availability may vary.
Can I return or exchange products purchased under this offer?
Yes, exchange is available as per our policy. However:
- You must return the full bundle (all 3 items)
- Partial exchange may not be allowed
Is this offer for a limited time?
Yes, this is a limited-time promotional offer and may be withdrawn anytime without prior notice.